2017 Winner: Chargebacks911

2017 Winner: Chargebacks911

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Chargebacks911 has won the Customer Choice Award for Best Chargeback Management Solution, the second consecutive year it has achieved this status. The Clearwater, Fla.-based company launched as a full-service provider in 2012, but began providing one-on-one consultations to merchants struggling with chargebacks as early as 2009. While Chargebacks911 originally was created to serve solely card-not-present merchants, the company’s services have been enhanced to support all types of sales (point-of-sale, phone, mail, web, mobile, etc.), divisions (retail, wholesale, third-party, affiliate, etc.), and transactions (memberships, subscription, negative option offers, trials, service contracts, etc.) for merchants in more than 25 different industries. The company recently released a new line of services for issuers and acquirers. This development, it notes, will result in greater industry compliance, which in turn means a long-term and sustainable reduction of chargebacks for merchants. In 2016, the company opened a new U.S. office, which specializes in servicing the travel industry, as well as two new locations in Europe. Also in 2016, Chargebacks911 parlayed their in-depth card scheme expertise and understanding of merchant processes into an additional line of services—Error-Risk-Threat Notifications. These services were created after a merchant survey revealed the increasing need to not only predict liabilities, but granularly identify chargeback compliance risks and operational threats that silently siphon revenue and resources and determine how to resolve them. A significant portion of preventable chargebacks are attributed to merchant error. Chargebacks911 has codified 119 internal errors that commonly lead to chargebacks. The company notes that it identifies and rectifies these issues, preventing up to 40 percent of chargebacks that would otherwise go unmitigated. Chargebacks911 maintains that it is the only service provider devoted to identifying the true source of each chargeback, which it considers to be a crucial component of effective chargeback management.

  1. Award Text 1 Customer Choice – Best Chargeback Management Solution

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