2016 Winner: Bluepay

2016 Winner: Bluepay

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BluePay clearly is making an impression on its customers. It’s one of only two companies in this year’s CNP Awards to win Customer Choice honors in two categories: Best Call Center Solution and Best E-Commerce Platform/Gateway. BluePay continuously evaluates the payments ecosystem to stay at the forefront of payments technology. By increasing its product offerings, the company is able to help merchants attract more customers and grow their businesses. And BluePay’s technology is developed in-house by a team of more than 50 developers, which allows it to be more fluid and agile. BluePay’s Interactive Voice Response (IVR) solution for transaction processing offers a PCI-compliant secure hosted pay-by-phone environment for its merchants. Having BluePay host the IVR solution removes all sensitive card data from a merchant’s phone network, allowing it to accept secure payments with reduced risk of liability, according to the company. Customers can make payments, check balances, and manage accounts entirely through the phone by using the keypad or speaking the information. BluePay tokenizes all transactions made on the IVR system, preventing storage of card data on merchants’ servers, which can be used again for future transactions. All transactions made through the IVR system can be managed in real-time on the BluePay Gateway, allowing for robust reporting and simple reconciliation for the merchant, as well as immediate updates to the customer’s account. BluePay serves many types of merchants and suppliers across the United States and Canada, which makes it imperative to offer the IVR solution in any language spoken around the world. Merchants have the option to use BluePay’s default voice talent and standard call flows, or they can customize their own for consistent brand awareness. Not only does the BluePay IVR system accept credit and debit transactions, it also accepts ACH payments. BluePay’s IVR solution gives customers the ability to pay multiple invoices with multiple payment methods (split-payment functionality) on one call.

  1. Award Text 1 Customer Choice – Best Call Center Solution
  2. Award Text 2 Customer Choice – Best E-Commerce Platform/Gateway

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